For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
How do I report a problem with my order?
Be aware that Printful may require a photo to be submitted with your problem report to begin a reshipment. Including pictures with your initial problem report is always best to avoid delays. Send an email with the attachment to Orders@lfdebysde.com.
My order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to the sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer. You will receive notice once the order arrives back at our facility. We would advise contacting your end customer to determine how they would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders unclaimed at customs, returned by your customer, or had an incorrect address originally provided.
How do I send back a return/exchange?
Reach out to us via email at Orders@lfdebysde.com and we will provide you with instructions on how to return or exchange products.
What happen to the Sailor Moon Character Collection?
The Character designs in our Moon Collection is limited edition. The designs will reappear on our website randomly and we announce it on Instagram, Threads @LFDEBYSDE (Follow us to stay updated for your chance to grab your tee or hoodie) and on our Newsletter (you get the announcement first and first access)- Also can catch these designs in person when we are vendors at Conventions and Festivals in NYC, Which we would also announce on social media and Newsletter.